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Privacy Policy

Effective Date: July 1, 2025

1. Introduction

Nexus Mind Labs Limited ("Nexus", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our mobile applications ("App"), services, or visit our website.

We comply with all applicable data protection laws, including the UK GDPR, Data Protection Act 2018, EU GDPR, California Consumer Privacy Act (CCPA), and applicable Apple App Store and Google Play Store policies.

2. Information We Collect

We may collect and process the following categories of data:

Personal Information

  • Name
  • Email address
  • Phone number
  • Company/Job role (if applicable)
  • Profile photo (if uploaded)

Usage Data

  • App feature usage
  • Session duration and frequency
  • Crash logs and diagnostics
  • Clickstream data

Device Data

  • Device model and operating system
  • App version
  • Language and locale
  • IP address
  • Unique device identifiers (e.g., IDFA, GAID)

Communications

  • Support tickets and messages
  • In-app feedback
  • Email correspondence

3. How We Use Your Data

We use your data for the following purposes:

  • To provide and operate our CXaaS services
  • To improve, debug, and optimize the app
  • To personalize user experience and interface
  • To respond to support requests or queries
  • To detect and prevent fraud or abuse
  • To send you important notifications or service updates
  • To comply with legal obligations

5. Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Third-party service providers (e.g., analytics, crash reporting, cloud hosting)
  • Customer support providers under NDA
  • Legal authorities when required by law or regulation
  • Business transfers, such as in a merger or acquisition

All third parties are contractually bound to protect your data in compliance with this policy.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your account or data at any time.

7. Your Rights

Depending on your location, you have rights to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Delete your data ("Right to be Forgotten")
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact: privacy@nexusmindlabs.com

8. International Transfers

Your data may be transferred to and stored in countries outside your local jurisdiction (e.g., the UK, EU, or US). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or processing in jurisdictions deemed adequate under UK/EU law.

9. Children's Privacy

Our services are not intended for children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us so we can delete it.

10. App Permissions

The App may request access to:

  • Camera and Microphone: For support and communication features
  • Contacts or Files: Only if required for a specific in-app function (with opt-in consent)
  • Push Notifications: To inform you of messages or system updates

You can manage these permissions in your device settings.

11. Cookies and Tracking Technologies

We may use cookies or similar technologies (e.g., Firebase, Mixpanel) to track app performance and analytics. This helps us understand usage and improve the experience. You can opt out of tracking where required via in-app settings or OS-level permissions.

13. Security Measures

We implement reasonable physical, technical, and organizational safeguards to protect your data against unauthorized access, alteration, or disclosure. These include:

  • End-to-end encryption
  • Secure cloud storage
  • Role-based access control
  • Regular audits and testing

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the App or email. The latest version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Nexus Mind Labs Limited
Email: privacy@nexusmindlabs.com
Website: https://www.nexusmindlabs.com